SECTION 1 - ONLINE STORE TERMS
By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have the consent of a parent or legal guardian where permitted by applicable law.
You may not use our products or Services for any illegal or unauthorized purpose.
You may not violate any applicable laws, regulations, copyright laws, intellectual property rights, or other legal requirements while using our website or Services.
You must not transmit viruses, malware, worms, or any other harmful or destructive code.
A breach or violation of these Terms may result in the suspension or termination of your access to our Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service, limit orders, or restrict access to our Services where reasonably necessary, including in cases of suspected fraud, misuse, unlawful activity, or violation of these Terms.
You understand that information you submit through the website, excluding payment information, may be transferred across different networks and may be modified to meet technical requirements.
Payment and credit card information is processed using secure and encrypted payment technologies.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, website content, product images, descriptions, designs, or other materials without prior written permission from VividSterling.
The headings used in these Terms are provided for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We make reasonable efforts to ensure that the information available on www.vividsterling.com is accurate and current.
However, we do not guarantee that all information on the website will always be complete, accurate, or up to date.
The materials provided on this website are intended for general informational purposes and should not be relied upon where more accurate or current information is reasonably required.
We reserve the right to modify or update website content at any time without prior notice.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without prior notice.
We reserve the right to modify, update, suspend, or discontinue any product, promotion, feature, or portion of the Service at any time, subject to applicable law and existing order obligations.
Product prices, promotions, discounts, availability, and other offers may change from time to time.
We will not be liable solely because a price, promotion, product, website feature, or Service has been modified or discontinued, except where otherwise required by applicable law.
SECTION 5 - PRODUCTS OR SERVICES
Certain products may be available exclusively through our online store and may be available in limited quantities.
Returns and refunds are subject to our Return & Refund Policy.
At VividSterling, our jewelry collections primarily feature 925 sterling silver and gold-plated sterling silver, selected for their refined appearance, versatility, and timeless appeal.
925 sterling silver generally consists of 92.5% silver, with the remaining 7.5% composed of other metals. Gold-plated sterling silver features a sterling silver base with a layer of gold plating.
Gold-plated jewelry is not solid gold, and the appearance and durability of the plating may vary depending on the finish, frequency of wear, environmental exposure, and care practices.
Specific materials, finishes, dimensions, and other relevant product characteristics are described on individual product pages.
We make reasonable efforts to display the colors, finishes, sizes, materials, and images of our jewelry as accurately as possible.
However, the actual appearance of a product may vary slightly depending on screen settings, lighting conditions, photography, production variations, and other factors.
Because jewelry may contain small decorative details and individually finished components, slight variations in appearance or measurements may occur within reasonable manufacturing tolerances.
Such variations do not automatically constitute a defect, provided the product conforms to its description and applicable quality requirements.
We reserve the right to:
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Limit quantities of products available for purchase;
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Limit sales to certain customers, regions, or jurisdictions where permitted by law;
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Modify product descriptions or pricing;
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Discontinue products at any time;
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Refuse or cancel orders where reasonably necessary.
All products and offers are subject to availability.
Nothing in this section limits your rights regarding products that are defective, materially misdescribed, or otherwise fail to meet applicable legal requirements.
SECTION 6 - PRODUCT CARE
Proper care can help preserve the appearance, finish, and condition of your VividSterling jewelry.
Our jewelry collections primarily feature 925 sterling silver and gold-plated sterling silver, and different materials and finishes may require different care practices.
Sterling silver may naturally develop tarnish over time due to its reaction with substances in the surrounding environment. This is a characteristic of silver and does not necessarily indicate a manufacturing defect.
Gold-plated sterling silver features a surface layer of gold that may gradually wear or fade with regular use, friction, moisture, chemical exposure, and other environmental factors.
To help maintain the appearance of your jewelry, we recommend:
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Avoiding prolonged exposure to perfumes, lotions, cosmetics, household chemicals, and cleaning products;
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Removing jewelry before swimming, bathing, exercising, or other activities involving excessive moisture or friction;
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Storing jewelry in a clean, dry place when not in use;
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Keeping jewelry pieces separate where practical to help reduce scratches and surface damage;
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Cleaning jewelry gently using methods appropriate for its material and finish;
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Avoiding abrasive cleaning products or polishing methods that may damage gold-plated surfaces.
Normal wear and tear, natural tarnishing, gradual plating wear, accidental damage, misuse, improper storage, or damage caused by failure to follow reasonable care instructions may not be considered manufacturing defects.
However, this does not exclude or limit any rights customers may have regarding defective products, inaccurate material descriptions, or failures to meet applicable quality standards.
Where specific care instructions are provided on a product page or packaging, customers are encouraged to follow those instructions.
SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel any order placed through our website where reasonably necessary.
We may limit or cancel quantities purchased per person, household, customer account, payment method, billing address, or shipping address where reasonably necessary.
These restrictions may apply to orders that appear to involve fraud, unauthorized resale, promotion abuse, unusual purchasing activity, or other misuse of our Services.
If we modify or cancel an order, we may attempt to notify you using the email address, telephone number, billing information, or other contact information provided when the order was placed.
You agree to provide current, complete, and accurate billing, shipping, contact, and account information for all purchases made through our store.
You are responsible for ensuring that your email address, shipping address, payment details, and other order information are accurate before placing your order.
SECTION 8 - ORDER ACCEPTANCE
Placing an order through www.vividsterling.com does not automatically guarantee acceptance of the order.
We reserve the right to review, reject, limit, or cancel an order where reasonably necessary, including in cases involving:
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Suspected fraud or unauthorized transactions;
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Incorrect pricing or technical errors;
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Payment authorization issues;
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Product availability;
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Incorrect or incomplete shipping information;
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Abuse of discounts or promotional offers;
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Violation of these Terms.
If payment has already been collected for an order that we cancel, the applicable amount will be refunded to the original payment method where appropriate and in accordance with applicable law.
SECTION 9 - SHIPPING AND DELIVERY
Orders are processed and shipped according to our Shipping Policy.
Processing and delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may occasionally be affected by carrier delays, weather conditions, holidays, incorrect shipping information, transportation disruptions, or other circumstances outside our direct control.
Customers are responsible for providing an accurate and complete shipping address when placing an order.
For additional information regarding processing times, shipping fees, tracking, delivery, and address requirements, please review our Shipping Policy on www.vividsterling.com.
SECTION 10 - RETURNS AND REFUNDS
Returns, refunds, damaged products, incorrect products, cancellations, and other post-purchase matters are governed by our Return & Refund Policy, subject to applicable consumer protection laws.
Customers should review the Return & Refund Policy before returning any product.
Please do not return an item without first contacting our customer service team and following the return instructions provided by VividSterling.
For assistance, please contact:
SECTION 11 - OPTIONAL THIRD-PARTY TOOLS
We may provide access to tools, applications, payment services, or other services operated by third parties.
We do not necessarily monitor or control all aspects of these third-party tools.
Third-party tools may be provided on an “as is” and “as available” basis, subject to applicable law.
Your use of third-party tools and services may also be subject to the terms, policies, and privacy practices of the applicable third-party provider.
SECTION 12 - THIRD-PARTY LINKS
Our website may contain links to third-party websites, payment providers, shipping carriers, social media platforms, applications, or other external resources.
These third parties operate independently from VividSterling.
We are not responsible for the content, accuracy, availability, policies, privacy practices, products, or services offered by third-party websites or services, except where applicable law provides otherwise.
You should review the applicable policies and terms of third-party websites before engaging in transactions or providing personal information.
Questions or concerns regarding third-party products or services should generally be directed to the applicable third party.
SECTION 13 - USER COMMENTS, REVIEWS, AND SUBMISSIONS
If you submit product reviews, comments, photographs, feedback, suggestions, ideas, or other materials to VividSterling, you confirm that you have the right to provide such content.
You agree that your submissions will not:
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Violate applicable laws;
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Infringe intellectual property rights;
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Violate another person's privacy or legal rights;
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Contain abusive, defamatory, obscene, threatening, or unlawful material;
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Contain malware, viruses, or harmful code;
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Intentionally mislead VividSterling or other users.
We reserve the right to monitor, reject, edit, or remove content that violates these Terms or applicable law.
You are responsible for the accuracy and legality of content you submit.
SECTION 14 - PERSONAL INFORMATION
Your submission and use of personal information through our website is governed by our Privacy Policy.
Please review our Privacy Policy on www.vividsterling.com for additional information regarding how personal information may be collected, used, stored, shared, and protected.
SECTION 15 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to:
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Product descriptions;
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Product images;
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Jewelry materials and finishes;
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Product dimensions and measurements;
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Prices;
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Promotions;
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Discounts;
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Shipping fees;
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Delivery estimates;
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Product availability;
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Other website information.
We reserve the right to correct errors, update information, modify pricing, or cancel affected orders where reasonably necessary and permitted by applicable law.
Where an obvious pricing, promotional, or technical error occurs, we are not obligated to honor incorrect information where doing so would be unreasonable or inconsistent with applicable law.
Material information regarding jewelry composition, including sterling silver content and gold-plated finishes, should be accurately represented in our product descriptions.
Nothing in this section limits any rights customers may have if a product is materially misdescribed or does not conform to applicable product standards.
SECTION 16 - PROHIBITED USES
You may not use our website, content, products, or Services:
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For unlawful purposes;
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To violate applicable laws or regulations;
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To infringe intellectual property rights;
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To harass, abuse, threaten, defame, or discriminate against others;
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To submit false or misleading information;
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To upload malware, viruses, or harmful code;
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To collect personal information about others without authorization;
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To spam, phish, scrape, crawl, or interfere with our website;
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To bypass or interfere with website security;
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To conduct fraudulent or unauthorized transactions;
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To misuse refunds, chargebacks, discount codes, promotions, or payment systems;
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To impersonate another person or misrepresent your identity.
We reserve the right to restrict or terminate access to our Services if these Terms are violated.
SECTION 17 - INTELLECTUAL PROPERTY
Unless otherwise stated, the content available on www.vividsterling.com, including product photographs, graphics, logos, designs, text, product descriptions, page layouts, branding elements, and other materials, belongs to VividSterling or is used with appropriate authorization.
You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use our website content without prior written permission, except as permitted by applicable law.
The VividSterling name, branding, logo, and associated visual elements may not be used in a way that falsely suggests affiliation, authorization, sponsorship, or endorsement.
SECTION 18 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We make reasonable efforts to provide a reliable website, accurate information, and quality jewelry products.
However, we do not guarantee that access to the website will always be uninterrupted, error-free, completely secure, or available at all times.
Except where otherwise required by applicable law, the website and Services are provided on an “as is” and “as available” basis.
To the maximum extent permitted by applicable law, VividSterling and its affiliates, employees, contractors, suppliers, service providers, and representatives will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of our website, Services, or products.
This may include loss of profits, revenue, data, savings, or other indirect losses, to the extent such liability may legally be excluded.
Product descriptions, material specifications, and any express warranties remain subject to applicable legal requirements.
Nothing in these Terms is intended to exclude or limit any consumer rights, statutory warranties, or liabilities that cannot legally be excluded or limited under applicable law.
SECTION 19 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless VividSterling and its affiliates, employees, contractors, suppliers, service providers, and representatives from claims, losses, or liabilities arising from:
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Your violation of these Terms;
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Your violation of applicable law;
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Your infringement of another party's rights;
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Your misuse of our website or Services.
SECTION 20 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The remaining provisions will continue to remain valid and enforceable.
SECTION 21 - TERMINATION
These Terms remain effective while you use our website or Services.
You may stop using our Services at any time.
We may suspend or terminate access to our Services where we reasonably believe that a user has violated these Terms, engaged in fraudulent or unlawful activity, or otherwise misused our Services.
Any rights, obligations, or liabilities that by their nature should survive termination will continue after termination.
SECTION 22 - ENTIRE AGREEMENT
These Terms and Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable policies published on www.vividsterling.com, constitute the agreement governing your use of our website and Services.
Our failure to immediately exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.
If any ambiguity exists in the interpretation of these Terms, it will be interpreted in accordance with applicable law.
SECTION 23 - GOVERNING LAW
These Terms and Conditions and your use of our website and Services are governed by applicable laws and regulations.
Nothing in these Terms is intended to restrict or exclude mandatory consumer rights available under applicable law.
SECTION 24 - CHANGES TO TERMS AND CONDITIONS
You may review the most current version of these Terms and Conditions at any time on this page.
We reserve the right to update, modify, or replace any part of these Terms when necessary.
Changes will become effective when posted on www.vividsterling.com, unless otherwise required by applicable law.
Your continued use of our website or Services after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
Changes will not retroactively alter the terms of previously accepted orders where prohibited by applicable law.
CONTACT INFORMATION
If you have any questions regarding these Terms and Conditions, please contact us:
Email: service@vividsterling.com
Website: www.vividsterling.com