FAQ

About Orders

Once your VividSterling order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow approximately 12–48 hours for tracking information to become available or update after receiving your shipping confirmation.

If your order has not arrived within the estimated delivery timeframe, please contact our customer service team at:

service@vividsterling.com

If you need to modify or cancel your order, please contact us as soon as possible. As orders may enter processing shortly after being placed, we cannot guarantee that changes or cancellations will be possible once processing has begun or the order has shipped.

How Do I Return an Item?

We want you to feel confident when shopping for your jewelry at VividSterling.

To request a return, please review our Return & Refund Policy and contact our customer service team before sending any item back.

Eligible returns must be requested within 30 days of receiving your order and must meet the conditions outlined in our Return & Refund Policy.

Once your return has been received, inspected, and approved, your refund will typically be issued to your original payment method within 10 business days. Additional processing time may be required by your bank or payment provider.

Please do not return any jewelry without first receiving return authorization and instructions from our customer service team.

For complete eligibility requirements and return instructions, please refer to our Return & Refund Policy.

How Is My Order Shipped?

At VividSterling, we understand that jewelry deserves careful handling and protection during transit.

Each order is securely packaged using suitable protective materials to help safeguard your jewelry throughout the shipping process.

Depending on the size and type of your order, your jewelry may be shipped in a protective mailer, box, or other appropriate packaging.

Orders may be delivered through USPS, FedEx, DHL, or other trusted shipping partners, depending on the destination and available shipping services.

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.

How Do You Protect My Privacy and Personal Information?

At VividSterling, protecting your privacy and personal information is an important part of providing a trustworthy shopping experience.

We handle your personal information in accordance with our Privacy Policy and applicable data protection requirements.

Payment information is processed through secure payment service providers, and appropriate security measures are used to help protect customer information.

We do not sell your personal information for monetary compensation.

Orders are shipped in secure packaging without unnecessary details about the contents displayed on the exterior.

For more information about how we collect, use, store, and protect your personal information, please review our Privacy Policy.

How Much Is Shipping?

We offer free shipping on U.S. orders of $49 or more.

For U.S. orders under $49, a flat shipping fee of $2.99 applies.

Any applicable shipping charges will be clearly displayed during checkout before your order is completed.

When Will My Order Be Shipped?

Orders are typically processed within 0–2 business days, Monday through Saturday, excluding holidays.

Please note that order processing time is separate from shipping and delivery time.

Once your order has been processed and dispatched, estimated delivery within the United States is typically 5–8 business days.

Processing and delivery times may occasionally be extended due to holidays, promotional events, severe weather, carrier disruptions, or other circumstances beyond our reasonable control.

When your order ships, you will receive a confirmation email containing tracking information so you can follow its delivery progress.