Shipping Policy

At VividSterling, we are committed to providing a reliable, secure, and efficient shipping experience for every order.

We understand that your jewelry is special, and we work with trusted shipping partners to help ensure your pieces arrive safely and within the estimated delivery timeframe.

1. Processing Time

Orders are typically processed within 0–2 business days, Monday through Saturday, excluding holidays.

Processing time is separate from the estimated shipping and delivery time.

During holidays, promotional events, or other high-volume periods, processing times may occasionally be extended.

We appreciate your patience and understanding.

2. Shipping Time

For orders shipped within the United States, the estimated delivery time is typically 5–8 business days after your order has been processed.

Orders may be shipped via USPS, FedEx, DHL, or other trusted delivery partners, depending on the destination and available shipping services.

Please note that estimated delivery times are provided as general guidelines and are not guaranteed unless expressly stated otherwise.

Delivery times may occasionally be affected by carrier delays, severe weather, holidays, transportation disruptions, or other circumstances beyond our reasonable control.

3. Shipping Methods & Costs

We offer free shipping on U.S. orders of $49 or more.

For U.S. orders under $49, a flat shipping fee of $2.99 applies.

Available shipping methods, applicable shipping charges, and estimated delivery information will be displayed at checkout where applicable.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow approximately 12–48 hours for the tracking information to become active or update after receiving your shipping confirmation email.

If you have not received your shipping confirmation email, please check your spam, junk, or promotions folder.

If you still cannot locate the email, please contact us at:

service@vividsterling.com

Our customer service team will be happy to assist you.

5. Lost or Damaged Packages

At VividSterling, we take the safe delivery of your jewelry seriously.

Although we work with trusted shipping providers, packages may occasionally experience delays, loss, or damage during transit.

If your package appears to be lost, significantly delayed, or damaged during shipping, please contact us at:

service@vividsterling.com

Our customer service team will assist you in reviewing your tracking information and, where appropriate, work with the shipping carrier to investigate the issue.

For damaged packages, we may request photographs of the outer packaging, shipping label, and affected jewelry to help us assess the situation.

If a package is confirmed lost or an item is damaged during transit, we will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

Depending on the circumstances, this may include a replacement or refund.

We also recommend contacting the local delivery carrier if tracking information indicates an unusual delay, failed delivery attempt, or delivery exception.

6. P.O. Boxes & Military Addresses

We currently do not ship to P.O. Boxes, APO, or FPO addresses.

Please provide a valid and complete physical street address when placing your order.

Orders submitted with unsupported address types may require correction before processing.

7. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us at service@vividsterling.com as soon as possible.

We will make reasonable efforts to assist you with updating the information before shipment.

However, because orders may be processed quickly, we cannot guarantee that shipping addresses can be changed once an order has entered processing or has already shipped.

If delivery fails due to incorrect or incomplete shipping information provided by the customer, additional shipping charges or other reasonable costs may apply.

VividSterling is not responsible for losses directly caused by incorrect shipping information supplied by the customer, except where otherwise required by applicable law.

If an address error is caused by VividSterling, we will investigate and arrange an appropriate resolution.

8. Delivery Delays

Occasionally, packages may experience delays due to circumstances such as:

Severe weather conditions;
Carrier or transportation disruptions;
Public holidays;
High shipping volumes;
Customs inspections or clearance procedures, where applicable;
Other unexpected circumstances beyond our reasonable control.

Although these delays may be outside our direct control, we will make reasonable efforts to assist you with tracking your order and addressing delivery-related concerns.

If your order has not arrived within the estimated delivery timeframe, please contact us at:

service@vividsterling.com

We will assist you in reviewing the shipment status and determining the appropriate next steps.